Privacy Policy

1. Information We Collect

Information You Provide

When you fill out a contact form or request an estimate on the Site, we collect the information you submit - typically your name, phone number, email address, and a description of your project or question. We do not collect this information automatically; you choose what to share.

Automatically Collected Information

Like most websites, our Site automatically collects certain technical information when you visit - including your IP address, browser type, operating system, referring URL, pages visited, and the time and date of your visit. This information is collected through server logs and analytics tools and does not on its own identify you by name.

Cookies

The Site may use cookies - small text files stored on your device - to help the Site function properly and to collect analytics data. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the Site may not function correctly if you disable cookies. We do not use cookies to track you across unrelated third-party websites.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule estimates or service appointments.
• Communicate with you about your project and our services.
• Improve the Site and understand how visitors use it.
• Comply with legal obligations that apply to our business.

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing communications unless you have opted in.

3. How We Share Your Information

We may share your information in limited circumstances:

• Service providers: We may share data with third-party vendors who help us operate the Site or run our business - for example, our contact form provider, email platform, or analytics service. These vendors are only permitted to use your information to provide services to us, not for their own purposes.
• Legal requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If Complete Imperial Insulation is acquired by or merged with another business, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected - typically the duration of our business relationship with you plus any period required by applicable law. Contact form submissions are retained for up to 3 years for business record-keeping purposes. You may request deletion of your data at any time by contacting us at info@insulationimperial.com.

5. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of certain uses of your information, such as marketing communications.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws. To exercise any of these rights, please contact us at info@insulationimperial.com. We will respond to verified requests within 30 days.

6. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

7. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Children

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy. We encourage you to check this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: